Plain-language overview: A team member's access is removed by their business admin from within the app. A business owner can delete the whole business from Settings: it is deactivated at once, can be restored for 30 days, and is then deleted automatically. Legally required financial records are kept for a limited retention period as described below.
1. Team member: request removal
If you are a team member and want your account access removed, ask your business's owner or an administrator to remove you from Users in the app (tap your name → Remove user). This revokes your access, and where you have no other business on your account, also deletes your sign-in credentials. You can also email privacy@zunoapps.com with the subject "Delete My Account" and we will coordinate this with your business owner.
2. Business owner: delete the entire business
If you are the business owner, open Settings → Account & data in the app. For an additional location, choose Close this business. For your original owner account or your complete login, choose Delete my account — instructions and request and send a request from your owner email to privacy@zunoapps.com. We verify the request, review linked locations and applicable retention requirements, and confirm the next steps. The self-service closure schedule below applies to additional locations. You type the business name to confirm, and you confirm that you have saved the records you need. This is how it works:
- Day 0. The business is deactivated straight away and nobody can use it. If it has a paid subscription, we cancel it first. Plans already paid are not refunded. If billing cannot be cancelled, nothing is scheduled. We email you the date it will be deleted.
- Days 1 to 30. You can sign in as the owner and choose Reactivate to keep everything exactly as it was. A paid location needs paid billing again and does not get a new free trial.
- Day 23. We email you a reminder that it will be deleted in 7 days.
- Day 30. The business and its data are deleted permanently and automatically. This cannot be undone. We email you to confirm.
You cannot shorten the 30 days yourself in the app. If you need the business deleted sooner, email privacy@zunoapps.com with the subject “Delete My Business” from the owner’s email address and we will verify the request before acting. The original owner account is protected from self-service closure. Contact us to coordinate a verified account deletion request and any linked locations. If a legal hold applies to the business, deletion is paused until it is lifted.
Free accounts that are not used for 30 days are deactivated, and deleted after 90 days of no use. See the Terms of Use.
3. What is deleted
- Login identity (email and sign-in credentials) for team members who have no other business
- Personal profile data (name, email, phone, profile image, preferences)
- For a full business deletion: products, services, tables, orders (including online orders), sales, invoices, expenses, customers, bookings, staff and timeclock records, settings, uploaded logos and pictures, and the active subscription
The records are the business’s, not ours. We do not keep a copy for you after deletion and we do not return data once the business is deleted. Save the reports and records you need before the deletion date. For example, businesses in Ireland generally have to keep tax records for six years.
4. What is kept, and for how long
Removing a single team member does not delete business records, because the business controls them. After a business deletion we keep only what the law or our legitimate interests require, for the shortest period that applies:
- Zuno’s own subscription invoices and payment records for the business (accounting and tax)
- Records needed to handle a dispute, a fraud or security investigation, or a legal claim
- A record that your deletion request was received and carried out
Payment records held by Stripe stay with Stripe under its own policies. See our Privacy Policy for the full retention details.
5. Timeline and backups
An owner request is carried out on the schedule above. Other requests are answered within one month. Deleted data can remain in our encrypted backups for a limited time: daily backups are kept for 14 days and are then removed, and short-term recovery copies are kept for 7 days. Backup copies are not used for anything else and are not restored except to recover from a failure.
6. Customers who ordered or booked as a guest
If you ordered or booked through a business’s own page, that business is the one that decides how your information is used, and Zuno provides the software for it. To ask for a copy, a correction or deletion, use the privacy request link in your confirmation email, or contact the business. For deletion we first send a one-time code to your email address to check it is you. The business may have to keep some order records for tax, accounting or a dispute; if so, we remove your name, contact details and address from them and keep the rest.
7. Contact
Questions about this process can be sent to privacy@zunoapps.com, or via Help & Support inside the app. You may also see our Privacy Policy and Terms of Use.